1. Your Legal Rights (UK Consumers)

If you are a UK consumer, your purchase is protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

These include, but are not limited to:

• A 14-day legal right to cancel your order for most items bought online, starting the day after you receive your goods

• A further 14 days to return the item once you have notified us of cancellation

• A 30-day right to reject goods that are faulty, damaged, or not as described

• A right to a repair or replacement if a fault develops within the first 6 months (unless we can show the fault was not present at delivery)

These legal rights apply automatically and are separate from our voluntary returns policy below.

2. Our 30-Day Goodwill Returns Policy

In addition to your legal rights, we offer a 30-day returns window from the date you receive your order.

This applies if you:

• Change your mind

• Ordered the wrong item

• Decide the item is not suitable

Conditions

To be eligible under this goodwill policy:

• Items must be unused, unworn, and in original condition

• Jewellery must be returned unworn and hygienically unused

• Items must be returned with original packaging where reasonably possible

We reserve the right to refuse or partially refund items returned in a condition that goes beyond reasonable inspection.

3. Faulty, Damaged or Incorrect Items

If your item arrives:

• Faulty

• Damaged

• Incorrect

Please contact us within 30 days of delivery, providing:

• Your order number

• A brief description of the issue

• Clear photographs where applicable

We will:

• Offer a replacement or refund, and

• Cover reasonable return postage costs where required

If the fault appears within 6 months, it is assumed to have been present at delivery unless proven otherwise.

4. How to Return an Item

Before returning any item, please contact us here.

Returns sent without prior contact may be delayed or rejected.

Once approved, we will provide return instructions.

5. Return Postage Costs

Original delivery charges are refunded only where required by law (standard delivery rate).

5.1 Proof of Return

Customers are responsible for ensuring returned items are sent using a reliable postal service and must retain proof of posting.

We cannot process a refund for returned items that are lost in transit unless valid proof of return is provided.

6. Refund Processing

• Refunds are issued to the original payment method

• Refunds are processed within 14 days of:

  • Receiving the returned item, or

  • Receiving proof of return

We aim to process refunds within 7 working days where possible.

7. Deductions for Loss of Value

Where items are returned under the legal cancellation right but show signs of use beyond reasonable inspection, we may make a proportionate deduction to reflect any loss in value.

This does not apply to faulty items.

8. International Customers

We extend our 30-day goodwill returns policy worldwide.

However, if local consumer law in your country provides greater protection, those statutory rights will apply instead.

Return postage costs for international orders are the responsibility of the customer unless the item is faulty or incorrect.

9. Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return unless faulty:

• Earrings and jewellery intended for piercing

• Items clearly marked as non-returnable at purchase

This does not affect your statutory rights.

10. Contact Us

If you have any questions about returns or refunds, please contact us here. 

We aim to respond within 1–2 working days.