Spencer Vibes is a small independent business, created to offer quieter alternatives to modern life.
These Terms and Conditions apply to all purchases made through spencervibes.com.
Please read them carefully before placing an order.
Spencer Vibes is an online retailer offering home, lifestyle, and jewellery products.
You can contact us.
Before placing an order on our website, you are required to tick a checkbox confirming that you have read and agree to these Terms and Conditions.
By ticking this checkbox and submitting your order, you confirm your agreement to be bound by these Terms.
When you place an order on our website, you are making an offer to purchase goods from us under these Terms and Conditions.
A legally binding contract is formed only when we accept your order, which occurs when:
the goods are dispatched, and
you receive a dispatch confirmation email from us.
We reserve the right to:
refuse or cancel any order prior to dispatch, and
correct errors relating to pricing, product descriptions, or availability.
If an order is cancelled before dispatch, any payment taken will be refunded in full.
All prices are shown in GBP (£) unless otherwise stated
Prices include applicable taxes where required by law
Delivery charges are displayed separately at checkout
Payment must be made in full at the time of ordering using the payment methods offered on the website.
We aim to dispatch orders within the timeframes stated on product pages or at checkout. All delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by:
postal or courier services
customs or border controls for international orders
events outside our reasonable control
Risk of loss or damage passes to you upon delivery.
If you are a UK consumer, your purchase is protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Nothing in these Terms limits or excludes your statutory rights.
For most online purchases, you have a legal right to cancel your order without giving a reason.
This right applies as follows:
You must notify us of cancellation within 14 days of receiving your goods
After notifying us, you must return the goods within a further 14 days
Refunds will be issued in accordance with legal requirements.
Unless otherwise required by law, return postage for cancelled orders is the responsibility of the customer.
Details of how returns, refunds, and replacements are handled — including our 30-day goodwill returns policy — are set out in our Refunds & Replacements Policy, which forms part of these Terms and Conditions.
You should read that policy carefully before returning any items.
If goods are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in line with your statutory rights.
Where goods are faulty or incorrect:
We will cover reasonable return postage costs
Faults appearing within the first 6 months are presumed to have been present at delivery unless proven otherwise
Please contact us promptly with your order number and details of the issue.
When returning goods under the legal right to cancel, you may inspect them as you would in a physical shop.
However, if goods are handled beyond reasonable inspection and this results in a loss of value, we may make a proportionate deduction from your refund.
This does not apply to faulty goods.
For hygiene and safety reasons, certain items may not be eligible for return unless faulty, including:
earrings and jewellery intended for piercing
items clearly marked as non-returnable at the time of purchase
This does not affect your statutory rights.
We extend a 30-day goodwill returns policy worldwide.
Where consumer protection laws in your country provide greater rights than those set out here, those statutory rights will apply.
Return postage for international orders is the responsibility of the customer unless the item is faulty or incorrect.
All content on this website — including text, images, branding, and design — is owned by or licensed to Spencer Vibes and is protected by intellectual property laws.
You may not copy, reproduce, or use any content without prior written permission.
We do not exclude or limit liability where it would be unlawful to do so.
Subject to this:
We are not liable for indirect or consequential losses
Our total liability is limited to the value of the goods purchased
Nothing in this section affects your statutory consumer rights.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time.
The version in force at the time you place your order will apply to that purchase.
If you have any questions about these Terms and Conditions, please contact us.
Updated 3 Feb 2026
Spencer Vibes is a small independent business, created to offer quieter alternatives to modern life.